Inner Reset 21 - Self-Guided Healing App

Cancellation Policy

Privacy Policy Informativa sulla Privacy Last updated: February 2026 1. Data Controller Wendy Lee, trading as KusalaFlow Location: Tuscany, Italy Website: www.kusalaflow.com Email: info@kusalaflow.com 2. What Data We Collect Contact Information: Name and email address (when you sign up for the assessment or activate your access code) Assessment Responses: Your answers to health questionnaires (to personalize your healing pathway) Usage Data: How you interact with the app to improve your experience 3. Why We Collect Your Data (Legal Basis) Contract Performance: To provide you with the Inner Reset 21 services you requested Legitimate Interest: To improve our services and communicate relevant updates Consent: For marketing communications (you can opt out anytime) 4. How We Use Your Data To deliver and personalize your 21-day healing journey To manage access codes and verify your access To send program-related communications To improve the app experience 5. Data Sharing We do not sell your data. We share data only with: Hosting providers: To operate the application All third parties comply with GDPR requirements. 6. Data Retention Account data: Retained while your account is active Assessment data: Retained for 2 years to support your healing journey Access records: Retained to support your healing journey 7. Your Rights (GDPR) You have the right to: Access: Request a copy of your personal data Rectification: Correct inaccurate data Erasure: Request deletion of your data ("right to be forgotten") Restriction: Limit how we process your data Portability: Receive your data in a portable format Object: Object to processing based on legitimate interest Withdraw Consent: At any time for consent-based processing To exercise these rights, contact: info@kusalaflow.com 8. Cookies We use essential cookies to operate the application. No tracking or advertising cookies are used. 9. Data Security We implement appropriate technical measures to protect your data, including encryption and secure servers. 10. Access & Support Access to the full 21-Day Journey is provided as part of a service package via a unique access code from your practitioner. For any questions or issues with your access, please contact your practitioner or email info@kusalaflow.com. 11. Contact & Complaints For questions or concerns, email: info@kusalaflow.com You may also lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) at www.garan